The following is a story of a friend and a recent visit to a local hospital. Her story shows us that we remember whole experiences not just outcomes and that when we are in a vulnerable state we pay much more attention to how we are treated than anything else.
A Story About How A Successful Outcome Doesn't Guarantee A Positive Patient Experience
Forbes - 21 Jan 2019 18:45
The following is a story of a friend and a recent visit to a local hospital. Her story shows us that we remember whole experiences not just outcomes and that when we are in a vulnerable state we pay much more attention to how we are treated than anything else.
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